Q&A
How long will the order take to arrive?
Typically, it takes 1-2 business days (GMT-7) to prepare the items. We ship using Amazon FBA logistics, which usually takes 1-5 business days (GMT-7) for delivery to you.
（Our store currently only supports shipping throughout the United States）
How can I track my order?
Generally, we will email you tracking info in 24 business hours after the order being shipped out.
If you do not receive the email, or there is no update on page tracking in 2-3 business days after your order is shipped out, please contact us for more details.
Email: service@fesleymusic.com
Which country do you ship to?
Orders from this store would be only shipped to the United States. For non-U.S. regions, please contact customer service to inquire about shipping costs: service@fesleymusic.com. Please note: For the United States, we do not ship to P.O. boxes, military and diplomatic addresses (including APO, FPO and DPO) and U.S. territories, including Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands. Any questions or further inquiries, please feel free to contact us. Email: service@fesleymusic.com
What's the shipping fee?
Free shipping on all US Warehouses products.
For non-U.S. regions, please contact customer service to inquire about shipping costs: service@fesleymusic.com.
Why was my package returned?
There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver
Please contact our Customer Service for further help. You may also contact the shipping company for more information.
Email: service@fesleymusic.com
Why does it shows my package has been delivered but it hasn't?
If your package says it was delivered to your location, please check around porches, at back doors, behind planters, your mail box, or with other household members, neighbors or the leasing/central receiving office if applicable.
In most of the cases, packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card.
If you still cannot find your package, please contact our Customer Service.
Email: service@fesleymusic.com
I still have not received my package. Where is my order?
Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive.
Please check the Shipping Info page for details.You'll be able to follow your order as it's been sent with trackable service.
If your estimated delivery date has passed and you haven't received your order, please contact our Customer Service for further help.Email: service@fesleymusic.com
Where are your products sent from?
We currently have our own warehouses and the third party collabs warehouse in the United States. Products will be sent as per the principle of proximity. But no cross-border shipments.
How long can I get the refund after return?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-7 business days（GMT-7）.
How to apply for return online on fesleymusic?
Contact our customer service by email for the return authorization.
Will I pay for the return shipping fee?
1.Products with manufacturing defects.
Fesleymusic.com will be responsible for shipping fees. Get in touch with our service staff to begin the return process. You will be provided with a prepaid shipping label. Print this label and use it to return the items to Fesley.
2.Products with no manufacturing defects.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What should I do if my item/(parcel) is broken, not as described or wrong?
If there is any broken, not as described or wrong item (s)/parcel, please follow below steps to cooperate with the resolving process;
1.contact us by sending the clear photos or video of the exact problem
2. we will provide you with a satisfying solution in 24-48 business hours（GMT-7）.
Email: service@fesleymusic.com
Why is the refund not the same as item price?
If there is a coupon or other discount in your order, correspondingly, the enjoyed discounts would be deducted from the actual refund.
(For example, if the item is $10 with $1 discount, we will refund you $9 cause you actually paid $9 )
Where can I find the Return Address?
After you have the return authorization from our customer service, we will send you the return shipping address and the RA(Return Authorization ) number.
Items returned without a valid RA number will be disposed and no refund will be initiated, if no customer comes to claim it within 30 days from the date of receipt.
What items can't be returned?
The following items cannot be returned or exchanged:
1. Items with signs of use, wear, damage, dings, scrapes, or lacking of (if applicable) manuals, warranties, accessories, etc.
2. Items with non-returnable marks and free gifts cannot be returned.
3. Downloadable software products
More details can be found in our Return Policy.
What is the status of my refund?
Fesley will process refunds within 3-7 business days (GMT-7) of receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.The bank may need 8-15 business days (GMT-7) to transfer the money to your card account.
We apologize genuinely for the inconvenience caused and thank you for your kind understanding. Feel free to contact our customer service for more details.
Email: service@fesleymusic.com
How can I get support from Fesley customer service team?
Dear Customer,
Thanks for choosing Fesley!
If there needs any support during your Amazon Prime Day purchase, you can contact us not only on the Amazon website but also feel free to contact our Customer Service Team by Phone or Email:
Contact Info:
Phone: （1）877-748-4799 (Monday to Friday, 8:00AM-17:00PM)(GMT-7)
Email: service@fesleymusic.com（We aim to reply emails within 24 hours）
Any issue with the Order? We are willing to help.
Any questions with Deliver? We are willing to help.
Any feedback on the Product? We are still willing to help.
We look forward to communicating with you sincerely and ensuring to provide a suitable solution for you. Thanks for choosing us again, we will try our best to make you satisfied!
Best Regard
Customer Service Team